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Privacy Policy

We at Pelicargo Inc., along with any subsidiaries and affiliates (collectively, "Pelicargo"), respect your concerns about privacy.

This Privacy Notice describes the types of personal information we collect about consumers, how we may use the information, and with whom we may share it. It also details the measures we take to safeguard your personal data and clarifies your rights. Additionally, we inform you how you can (i) access or modify the personal information we hold, (ii) withdraw consent previously given, (iii) request to stop certain communications, (iv) seek answers regarding our privacy practices, and (v) request the removal of your personal information from our records.

Please note that this Privacy Notice is not a contract and does not establish any contractual rights or obligations.

Our privacy practices may vary among countries or territories to reflect local legal requirements and customs.

Information We Obtain

We may obtain various types of personal and non-personal information in connection with our services, including but not limited to:

Individual and business contact details (such as name, company name, address, email, telephone or fax number)
Payment information
Shipment and quote details, including specifics about your shipments and requests, to facilitate the fulfilment of your quotes and shipments
IP addresses, which we collect for purposes such as performance monitoring and improving our services
Records of calls with our customer service and accounting centres, which may be recorded to ensure quality and security
Cookies for performance and functional purposes

We use this information to:

Facilitate shipment services, including delivery and pick-up
Provide quotations and expedite your shipments
Address inquiries, track shipments, and improve our services
Monitor system performance and security, utilising IP addresses for analytics

Use and Sharing of Your Information

We will not sell or rent your personal or commercial information to third parties without your prior consent. We understand and respect the confidentiality of all airline NDAs and confidentiality agreements, and we will handle your information with appropriate care and discretion.

Your personal information may be shared:

With service providers who assist us in providing our services
When required by law or legal process
To protect our rights, privacy, safety, or property

Third-Party Privacy Notices: Please be aware that any third-party websites or services linked from our site may have their own privacy policies, which may differ from ours. We are not responsible for their privacy practices or content.

Right to Remove Data: If you wish to have your personal information removed from our records, please contact us at legal@pelicargo.com. We will process your request in accordance with applicable laws and our policies.

Data Retention and Security

Retention: We retain your personal data indefinitely by default.
Security: We employ industry-standard security practices, including HTTPS, encryption, and compliance with PCI-DSS via our payment sub-processors, to protect your data.
Location: All data is retained and stored within the United States.

Cookies and Tracking Technologies

We use cookies to enhance website performance and functionality, facilitating a better user experience.

Children’s Privacy

Our site is not intentionally designed for use by children. We do not knowingly collect personal information from children.

International Data Transfers

All data is stored and processed within the United States. If you access our services from outside the U.S., you consent to this transfer and processing.

Your Rights and Choices

You have control over your personal data. To access, correct, delete, or request removal of your information, please contact us at legal@pelicargo.com.